
FAQ
Questions and answers
Frequently asked questions about secCloud access control, secWatch high definition CCTV and Virtual Guard monitoring. If yours is not here, call us on 1300 500 606.
secWatch
CCTV and Virtual Guards
Does secWatch work outdoors?
The secWatch system is made of cameras and other equipment that are waterproof. The system is ideal for an outdoor setting where crime can be stopped before the intruders enter the site.
What is visual verification?
Using the secWatch technology we can see when an alarm goes off whether there are intruders on site. As the alarm activates an image is presented to our operator and they can verify whether there is somebody on site or if it is an animal.
Do you provide alarm monitoring?
From our Security Operations Centre we offer a 24 hour back to base alarm monitoring service. We believe that including CCTV cameras in the system, and on-site speakers to warn intruders in real time, is a much more powerful solution.
Would a Virtual Guard replace our security guard?
On-site security guards are expensive. By combining the secCloud access control, intruder detection and building automation system with the secWatch Virtual Guard Service we can monitor your sites and manage all of the security functions from our Security Operations Centre.
What is a Virtual Guard?
From our Security Operations Centre we run a 24 hour service where we use the on-site CCTV cameras combined with the alarm system to monitor for intrusion. When an alarm is received we analyse the live stream to see what is happening.
secCloud
Access control, alarms and the cloud
What makes a security system effective?
Security systems are an effective tool to reduce your risk in relation to theft and work health and safety. By combining who has access to the site and when, using access control swipe cards, with live streaming and recording CCTV, you have control. An alarm system with back to base monitoring and the ability to look at the CCTV cameras remotely means that a Virtual Guard can be on site immediately.
Can a security system control lights?
A security system can automate anything that has a switch. You can control lights, air conditioning and anything else that has an on or off switch. This can be done by arming the alarm or using the smartphone app to turn the device off. You can save money by controlling when these devices operate.
Can I use my smartphone to control the system?
Our access control and alarm security systems can be controlled using a smartphone app. This comes in handy when you forget to arm the alarm and need to do it remotely, or someone needs to get into the site and you can unlock the door or gate. Our CCTV systems have a smartphone app that allows you to live stream footage from site so you can see what is going on, or review footage so you know what has been happening.
Can the security system work on multiple sites?
secCloud is ideal for multiple sites. Using a single database for all of your sites you can log into the customer portal, add a user once and give them access to multiple offices simultaneously. On the customer portal you can arm and disarm alarms and open doors in any office.
Why is the software in the cloud?
Running the security software on a cloud based server means you do not need to manage a server in your organisation for access control, intruder detection or building automation. We have been running secCloud on a secure server in a secure data centre since 2013. This allows you to scale quickly across many sites without having to invest in costly servers. If your corporate requirements are to run the system on your own infrastructure, we have onsite solutions for that.
Is my data safe?
The secCloud application is housed on a secure server in a secure data centre. It is backed up several times a day and the backups are stored on a server in a different data centre. The server framework is reviewed and monitored to ensure we have the most secure, high-performing, resilient and efficient infrastructure possible. The secCloud application is tested against internet hacking techniques in a process called penetration testing to ensure we can safeguard against threats.
What if my site does not have an internet connection?
We embrace the internet of things and can provide 4G connectivity on the Telstra network. The Telstra 4G network reaches 97.9% of the Australian population and as long as you have a 4G signal, we can provide the secCloud access control, intruder detection and building automation system along with the secWatch Virtual Guard service.
Can I use one access control card across all my sites?
By using the secCloud system you can control all of your sites using the customer portal and can also use a single access control card or fob to access all sites. That means staff travelling to other offices do not need to track down a pass to gain entry on site when they arrive.
Next step
Stop crime before it happens.
Tell us about your site and we will design a system around it. A Project Manager will visit, run a full risk assessment and give you a clear quotation for supply and installation.
Contact
Talk to a security specialist
If you are researching our security solutions, complete the enquiry form and one of our team will be in touch to discuss your security needs. Thank you.
PO Box 53, Parramatta NSW 2124